About us

With over 10 years’ experience in the healthcare sector, ERS Connect is the industry leader in patient communication services.

Our aim is to make your interaction with patients as simple and effective as possible, helping you deliver on your commitment to a high quality, compassionate service.

We work with our clients to identify areas in patient pathways where better patient communication would result in more efficient processes. Our services are proven to reduce did not attend (DNA) rates and maximise slot utilisation leading to increased efficiency and maximise income.


ERS Connect uses a blend of communication technologies to provide cost effective methods of interacting with your patients or staff communities. Our services include:

  • Patient appointment and transportation reminders
  • Pre-admission screening services
  • Appointment scheduling
  • Patient surveys – The Friends and Family Test
  • Post-discharge support
  • Short notice booking and cancellation calls
  • Major incident alerts service