Governance

At ERS Connect we place governance and compliance at the core of our service and this is evidenced through our dedicated resources.

The Regulatory Compliance Team can be contacted by email or telephone, where we are happy to discuss any concerns or compliments you have about any aspect of our service.

Excellence in compliance allows us to examine when things don’t go exactly to plan, and provides a system to ensure that we continuously learn from experiences, thus ensuring that future mishaps are avoided throughout our service.

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We have a full portfolio of policies and procedures corresponding to the services we provide. Please contact us to request a copy of our Information Security Policy, Equality & Diversity Policy, Corporate Social Responsibility or Sustainability Policy.

ERS Connect is certified to ISO (International Organisation for Standard) in three key areas - information security, environmental and quality management. These underpin our commitment to provide a secure, high quality and environmentally aware service. Our systems are certified by the SGS Group who audit all of our policies and processes to ensure that the high standards required continue to be met.

ISO 27799:2008 - Healthcare Informatics
We meet all the requirements set out in the ISO 27799 standard, which specifies a set of detailed controls for managing information security in the healthcare sector and provides information security best practice guidelines.

ISO 27001:2013 - Information Security
The Information Security Management Systems (ISMS) standard deals with the confidentiality, integrity and availability of information; areas considered include security policy, asset management and incident management. Many companies work towards achieving this standard however, ERS Connect is one of the few which have.

ISO 14001:2004 - Environmental
The Environmental Management System (EMS) standard concerns the reduction of the environmental impact of daily operations; areas considered include compliance with environmental legislation, prevention of pollution and the minimisation of energy and resource usage.

ISO 9001:2008 - Quality
The Quality Management System (QMS) standard covers service quality and customer satisfaction; areas covered include corporate culture and the reliability of service.