Meet the Team

Nick Payne - Director of Operations

Nick Payne Director of Operations

Nick joined the Stericycle Group in August 2013 following the acquisition of TextAnywhere in July 2013. Nick was previously the Managing Director of TextAnywhere, having co-founded the business.

Now, in his role as Director of Operations, Nick is responsible for the communication solutions aspects of the business’ portfolio including the patient communications services, plus Mediaburst and TextAnywhere.

Tracey Hannan-Jones - General Manager

Tracey Hannan-Jones General Manager

Tracey joined ERS Connect as General Manager in February 2016 and brings a wealth of expertise to the team. Tracey's has a strong background in the hospital & health care industry and is highly skilled in management, sales, IT and business strategy. 

As General Manager, Tracey is responsible for driving ERS Connect forward, defining and helping to deliver new services into the healthcare market.

Daniel Doherty  - Virtual Contact Centre Manager

Daniel Doherty Virtual Contact Centre Manager

Daniel is responsible for all elements of the ERS Connect contact centre operation. He leads the ever-growing team of Agent Callers and creates a culture of continuous improvement, striving to achieve the highest of standards of service to patients whilst achieving significant results for our clients.

Daniel has over 10 years of contact centre experience and has led teams in telecommunications, business insurance and healthcare.

Damian Green - Senior Software Developer

Damian Green Senior Software Developer

Damian has over 20 years' commercial software development experience ranging from real-time control systems on military installations to web content management systems. 

Damian initially joined the Stericycle Group working for First Practice Management, later moving on to join ERS Connect in 2017. In his new role, Damian is responsible for the innovation and development of the customer portal, Chronos.