Plymouth Hospitals NHS Trust

Plymouth Hospitals NHS Trust

Plymouth Hospitals NHS Trust

Plymouth Hospitals NHS is the largest hospital Trust in the South West peninsula. The Trust provides a full range of acute and tertiary healthcare services to around 450,000 people across Plymouth, North and East Cornwall and South and West Devon.

The Challenge

Plymouth Hospitals NHS Trust aims to achieve a 2.5% DNA (Did Not Attend) rate across the board – for both new appointments and follow-ups – by 2013. If the improvement target is met, it will represent huge monetary savings for a Trust engaged in a concerted drive to achieve greater efficiency via a five-year continuous improvement programme, known as Vanguard.


β€œThe net income saving for the Trust, in one month, after all service costs have been taken into account, was £47,095.”

Nick Foss - Service Improvement Manager, Plymouth Hospitals NHS Trust

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