St Helens and Knowsley Hospitals NHS Trust

St Helens and Knowsley Hospitals NHS Trust

St Helens and Knowsley Hospitals NHS Trust

Formed in April 1991, the Trust provides a full range of acute healthcare services at Whiston Hospital and St Helens Hospital. The Trust offers an excellent standard of care to a population of some 350,000 people. In addition, the Mersey Regional Burns and Plastic Surgery Unit, located at Whiston Hospital, serves a population of over four million.

The Challenge

In April 2007, to reduce the impact of DNA (Did Not Attend) rates, St Helens and Knowsley Hospitals NHS Trust conducted a pilot to investigate the effectiveness of calling patients to remind them about their appointment. Reminder calls were made for four specialties by Trust staff. Resource constraints meant the pilot was limited to new appointments only.


“ We have improved continuity of care for patients, generated increased income for the Trust and reduced the time wasted on the management of DNA rates.”

Paul Williams - Head of Patient Access, St Helens and Knowsley Hospitals NHS Trust

Download PDF Back