University Hospital of South Manchester NHS Foundation Trust

University Hospital of South Manchester NHS Foundation Trust

University Hospital of South Manchester NHS Foundation Trust

The University Hospital of South Manchester (UHSM) NHS Foundation Trust provides services for a population of around 570,000 people. UHSM is a major acute teaching hospital providing services for adults and children at Wythenshawe Hospital and Withington Community Hospital. The Trust is recognised nationally for the quality of its teaching, research and development.

The Challenge

Delivering a standard of excellence is of paramount importance to the Trust. It is top in the North West when it comes to patient satisfaction and in a Healthcare Commission assessment it was one of only a few Trusts in the region to achieve ‘excellent’ ratings for both use of resources and quality of services. To maintain its reputation as a centre of excellence, the Trust recognised that it needed to reduce its DNA (Did Not Attend) rate. DNAs were a serious inefficiency at the Trust and were causing it to experience increased waiting times, reduced clinic capacity and significant financial waste.


"The difference with ERS Connect is they deliver on their promises. ERS Connect is incredibly responsive, flexible and willing to work closely with UHSM to achieve our Trust’s objectives.”

Anthony Edwards - Patient Access Manager, University Hospital of South Manchester NHS Foundation Trust

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