Burton Hospitals Introduce ERS Connect's Appointment Reminder Service

Burton Hospitals Introduce ERS Connect's Appointment Reminder Service

  • Monday, September 21, 2015

ERS Connect has ‘gone live’ with its appointments reminder service to patients of Burton Hospitals NHS Foundation Trust to help reduce the number of missed appointments. The new reminder service forms part of the Trust’s …

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ERS Connect successfully renews its ISO certifications

ERS Connect successfully renews its ISO certifications

  • Monday, July 6, 2015

During May 2015, ERS Connect underwent an in-depth audit to recertify its standards, ISO 9001 and ISO 14001. The business also upgraded its existing ISO 27001:2005 certification to the new version of the standard; ISO 2700…

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We’re proud to announce our support of YoungMinds

We’re proud to announce our support of YoungMinds

  • Thursday, May 14, 2015

The SRCL Group has a proud history of raising funds for a range of charity partners, covering causes including: The environment, poverty and exclusion, and health and wellbeing. This year, we are excited to announce that S…

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The importance of ISO certifications to ERS Connect

The importance of ISO certifications to ERS Connect

  • Wednesday, April 29, 2015

At ERS Connect, we place great value and are extremely proud of the ISO Standards that we hold as a business. During May 2015, we will be recertifying two of our standards, ISO 9001 for quality management and ISO 14001 for…

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Improving the patient experience with agent calls

Improving the patient experience with agent calls

  • Monday, April 13, 2015

ERS Connect provides efficient and cost effective methods of contacting large numbers of patient and staff populations. Our blend of communication technologies can be used for a variety of different purposes including appo…

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Making the Friends and Family Test work for you

Making the Friends and Family Test work for you

  • Friday, March 27, 2015

On the 1st of April 2015 the Friends and Family Test (FFT) is set to celebrate its second anniversary and to mark the occasion will be expanding into dental practices, ambulance services, patient transport, day-case and ou…

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