Missed Appointment Solution to Support Mental Health Trusts

Missed Appointment Solution to Support Mental Health Trusts

  • Friday, February 6, 2015

ERS Connect is pleased to launch its appointment reminder service to Mental Health Trusts, aiming to reduce their Did Not Attend (DNA) rates by up to 37%. With almost 10 per cent of hospital appointments missed and costing…

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A day in the life of the IT Team

A day in the life of the IT Team

  • Thursday, January 29, 2015

The ERS Connect IT team is kept busy looking after the operational infrastructure for our operating system, Chronos. This includes developing software, managing servers, configuring phone switches and implementing new cust…

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Implementing Friends and Family Test Services

Implementing Friends and Family Test Services

  • Tuesday, January 27, 2015

I joined the ERS Connect team in early 2014 as a Client Manager, to monitor performance, deal with queries and provide a single point of contact to our NHS customers. As part of the Client Management Team it is important …

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Text Messaging Service Helps to Save Lives

Text Messaging Service Helps to Save Lives

  • Monday, January 12, 2015

It has been recently reported that as many as one in three patients fail to take their prescribed medication correctly costing the NHS an estimated £500million. This makes us question is there a better way of educating and…

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An Ode to changes throughout 2014...

An Ode to changes throughout 2014...

  • Friday, December 19, 2014

Philosophers say, which we may find strange. That “ The only thing constant in life is change”. During this festive season as we all reflect. This certainly goes for ERS Connect...

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"Expect the Unexpected" - ERS Connect Tackles Business Continuity

"Expect the Unexpected" - ERS Connect Tackles Business Continuity

  • Wednesday, December 10, 2014

At ERS Connect we pride ourselves on the availability and security of our products and systems. However, pride means nothing when it ALL goes wrong. Each year I gather the Senior Management Team around a desk to conduct ou…

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