ERS Connect help NHS Trusts save £36 million in 2014

ERS Connect help NHS Trusts save £36 million in 2014

  • Tuesday, December 2, 2014

ERS Connect provides quality patient communication services including appointment reminders, scheduling services and slot utilisation to over 45 NHS Trusts. Unlike other traditional contact centres, ERS Connect employs mor…

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The NHS Facing a Challenging Environment

The NHS Facing a Challenging Environment

  • Tuesday, November 18, 2014

The NHS is facing a challenging environment in the lead up to the General Election. The health system is complex, often fragmented and political. It can be hard for managers and clinicians to navigate their way around the …

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ERS Connect’s Agents Going the Extra Mile

ERS Connect’s Agents Going the Extra Mile

  • Wednesday, November 12, 2014

This high level of service is put to the test when an agent contacts a patient in distress and needs further assistance. While thankfully not a common occurrence, these situations can arise at any time for various reasons.…

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East Lancashire Hospitals launch reminder service to reduce the number of cancelled operations

East Lancashire Hospitals launch reminder service to reduce the number of cancelled operations

  • Monday, November 3, 2014

ERS Connect has ‘gone live’ with its appointment reminder service to patients of East Lancashire Hospitals NHS Trust (ELHT) helping to cut the large number of operations and procedures cancelled by patients on the day of t…

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ERS Connect focuses on improving theatre efficiency through new services

ERS Connect focuses on improving theatre efficiency through new services

  • Tuesday, October 28, 2014

Theatre efficiency is a key focus area for a lot of hospitals at the moment as it is extremely expensive with some Trusts quoting £20 per minute! As a result, any improvement in theatre efficiency provides significant savi…

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ERS Connect unaffected by Shellshock Bug

ERS Connect unaffected by Shellshock Bug

  • Wednesday, October 15, 2014

ERS Connect wishes to notify its customers that it is not affected by the ‘Shellshock bug’.

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