Warrington and Halton Hospitals launch outpatient reminder service

Warrington and Halton Hospitals launch outpatient reminder service

  • Wednesday, October 8, 2014

ERS Connect has ‘gone live’ with its outpatient appointments reminder service to patients of Warrington and Halton Hospitals. The new service will provide patients with a reminder phone call a few days prior to their appoi…

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ERS Connect enhancing the patient experience

ERS Connect enhancing the patient experience

  • Friday, August 29, 2014

ERS Connect provides quality patient communication services including appointment reminders, scheduling services and slot utilisation to over 45 NHS Trusts. Unlike other traditional contact centres, ERS Connect employs mor…

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ERS Connect on a mission to improve the patient experience

ERS Connect on a mission to improve the patient experience

  • Friday, August 15, 2014

ERS Connect has been working with NHS Trusts for over 10 years. We have been helping drive efficiencies, reducing ‘Did Not Attend’ (DNA) rates, increasing payment by results (PBR) and most importantly improving the patient…

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How do we protect our information at ERS Connect?

How do we protect our information at ERS Connect?

  • Wednesday, August 6, 2014

The issue of information security has become relevant in almost all organisations worldwide; none more so than organisations that work with confidential and sensitive information daily. At ERS Connect, we are absolutely co…

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The Friends and Family Test is here…

The Friends and Family Test is here…

  • Thursday, July 24, 2014

Earlier this week we saw the formal announcement of the introduction of the Friends and Family Test (FFT) into all NHS services.

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A day in the life of a Client Manager at ERS Connect

A day in the life of a Client Manager at ERS Connect

  • Thursday, July 17, 2014

In April 2014 I got the opportunity to join the ERS Connect team as a Client Manager making the move over from my previous role at SRCL. Working alongside other Client Managers I have been undergoing extensive training to …

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