ERS Connect provides appointment reminders designed to reduce your Did Not Attend (DNA) rates. Providing you with advanced notification of patients who need to cancel their appointment to ensure these slots can be reutilised and clinic capacity maximised.
At ERS Connect we utilise a number of communication methods to contact patients prior to their scheduled appointment. Our flexible approach enables us to switch between different communication methods in the result of being unable to contact a patient, ensuring we reach the maximum number of patients.
Our contact methods are:
Interactive Voice Recognition (IVR) calls