Appointment Reminders

ERS Connect provides appointment reminders designed to reduce your Did Not Attend (DNA) rates. Providing you with advanced notification of patients who need to cancel their appointment to ensure these slots can be reutilised and clinic capacity maximised.

At ERS Connect we utilise a number of communication methods to contact patients prior to their scheduled appointment. Our flexible approach enables us to switch between different communication methods in the result of being unable to contact a patient, ensuring we reach the maximum number of patients.

Our contact methods are:

 undefined  Text Messaging

  undefined  Interactive Voice Recognition (IVR) calls

   undefined  Agent Calls

   undefined  Email 

  • Reduce your DNA rates
  • Maximise slot utilisation, reducing waiting lists
  • Improve cash releasing efficiency savings
  • Increase income, through Payment by Results
  • Improve patient access to care
  • Tailor-made service to suit your patient population
To find out more contact: 0333 240 4900


  • Consistent communication

“ Chronos has delivered great DNA reductions. ERS Connect are great to work with, they are professional, flexible and really understand the needs of the NHS.”

Read our latest case studies