The Friends and Family Test - Patient Surveys

We provide specialist Friends and Family Test (FFT) services designed to increase reach and accessibility in a cost effective way.

At ERS Connect we use a variety of different methods to contact patients, resulting in more detailed feedback and a higher response rate. Our tailored approach ensures response targets are successfully met whilst keeping costs to a minimum.

Our contact methods are:

 undefined  Text Messaging

  undefined  Interactive Voice Recognition (IVR) calls

   undefined  Agent Calls

   undefined  Email 

  • Fully managed service, working securely over the N3 network
  • Compliant with NHSE FFT guidance
  • Deliver the required response rate
  • Provide real time patient feedback analysis
  • Improve patient satisfaction
  • Reduce the admin burden on staff increasing their capacity
To find out more contact: 0333 240 4900


  • Simple and cost effective

"Using Chronos agents for the Friends & Family Test, we have been able to achieve fantastic response rates in the region of 45-50%, when before we weren’t even reaching 10%, which meant we would have lost out on our CQUINs payment.”

Read our latest case studies